When will my order ship?
Orders typically ship within two days, excluding weekends and holidays. A shipping confirmation email will be sent when your items are shipped.
Has my order shipped?
You will receive a shipping confirmation email when your items are shipped. If it has been more than a few days since placing your order and you have not received a shipping confirmation email, please contact us
Do you ship outside of NZ?
Yes! We ship to Australian and New Zealand addresses.
How much does shipping cost?
The cost of shipping depends on the size of the package, the number of essentials, and where it is being shipped to. For an exact shipping rate quote, please contact us. Include a list of products and the exact address it will be shipped to. In return, we will email you an exact quote of the items to be shipped.
Is my order tracked?
All orders are sent with a tracking number, requiring a signature delivery. If you think you may not be home please get your order delivered to your workplace or somewhere you know it can be signed for. Please contact us if you think your order has been lost.
What is your return policy?
We want to provide you with what you need, the essentials. Please contact us about returns or exchanges as we can inspect the product to see if there is a way to resolve any issues.
We will need reasoning for return or exchange, a description about the way the product was used (preferably with pictures of the defects if any), proof of purchase and you will need to obtain a Return Authorization (RA) Number. The product will then have to be couriered back to us at your cost for us to begin a full review of the product. If there are any faults with the shipping cost we will repair or replace your suit.
Please choose your purchases carefully as we do not provide a refund if you have changed your mind. We recommend that you check dimensions before completing your purchase to ensure they are the right fit. If have any issues or concerns, please contact us promptly to resolve the issue.
Please contact us promptly to resolve any other issues.